All our medical secretarial services are provided by fully-trained Medical Secretaries. They are experienced in dealing with medical administration and calls of a highly confidential and personal nature. They are also fully competent using the Socrates Software. We can provide all of the following virtual services:

  1. Call Answering
  2. Audio Typing.
  3. Scanning
  4. General Secretarial tasks

Why should I outsource Medical secretarial service, or hire a virtual assistant?

Our team can provide the above services at a fraction of the cost. Our service is flexible and will contribute to the smooth running of your practice giving you more time to spend with your patients.

Will my patients know if they are speaking to an outsourced service?

The high-quality service that our team provides means that your patients and other callers will not know the difference! It is our goal to become as much a part of your team as possible, and our team members will always work within your guidelines and practices to provide a consistently high service on your behalf.

Are you able to work with my existing in-house team and practice management system?

Absolutely! Our virtual medical secretaries are all highly experienced at working with several web-based systems including Microsoft Office 365, Socrates and many more. We have specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. We’re also experienced in working in conjunction with existing in-house teams; it is our goal to fit in seamlessly with your team and be considered an extension of it.

How do I know I can trust the virtual secretaries taking my calls and talking to my clients?

We will assign you the medical secretary that suits your practice. Once assigned, our medical secretaries will work within your own guidelines and practice information to provide the best service to your existing and prospective clients.

How do you handle confidential information?

All of our secretarial services team are highly trained and experienced in dealing with confidential and personal matters. We handle medical calls and enquiries every day and take responsibility for processing this information very seriously. We’re all GDPR trained, will follow your own confidentiality procedures and have expertise in handling Special Category Data.

What services do you provide?

We can provide a variety of services including professional telephone answering service, administration, scanning, invoicing, debt chasing, audio typing, dictation, letter writing services, communications with patients and their insurers.

We tailor our services to your practice and the support that you require.

Contact us today to talk about how we can help your practice provide impeccable service and save money.